We kindly request 24 hours’ notice if you are unable to attend your scheduled appointment or need to reschedule. This ensures we can accommodate other clients and maintain efficient scheduling.
Late Notice Policy
If notice is provided less than 24 hours before your scheduled appointment via phone, email, or in person, a fee of 50% of the booked appointment cost (before applicable taxes) will be charged.
No-Show Policy
Failure to cancel or reschedule without notice (“No-Show”) will result in a fee of 100% of the booked appointment cost (before applicable taxes).
Important Information
- Cancellation fees must be paid at or before your next appointment.
- Cancellation or no-show fees cannot be billed to extended health benefits or any insurance coverage.
Additional Charges
For any NSF (non-sufficient funds) cheques, a $25.00 fee will be applied.
Thank you for your understanding and cooperation in helping us provide quality care to all our clients!